return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@ind2c.com. You don't need to ship anything yourself — once your return is accepted, we'll arrange a free pickup from your address through our delivery partner.

Please do not send items back to us on your own. Returns shipped without first requesting a return and having a pickup arranged will not be accepted. You can always contact us with any return question at support@ind2c.com.

To qualify for a return, please make sure that:

• The request is made within 7 days of receiving your item.
• The item is new and unused, in the same condition you received it.
• All tags are attached and the item is in its original packaging.
• You have the receipt or proof of purchase.

We accept returns for both defective and non-defective products, and there are no restocking fees.

Email us at support@ind2c.com with the following details:

• Your order number.
• The item(s) you wish to return.
• The reason for your return.
• A photo of the item.
• An unboxing video clearly showing the product being unpacked, along with its damage or condition.

Once we receive your request, we'll review it and, if accepted, schedule a free pickup from your address through our delivery partner. You'll receive the pickup details by email — just keep the item packed and ready.

• Returns — accepted for both defective and non-defective products.
• Exchanges — accepted.
• Product condition — new only.
• Return window — 7 days.
• Return method — free pickup arranged through our delivery partner.
• Return shipping cost — free; you don't arrange or pay for the courier.
• Restocking fees — none.
• Refund processing time — within 5 business days of approval.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. To help us resolve it quickly, please share a photo and your unboxing video showing the problem.

Certain types of items cannot be returned. Only new, unused products in their original condition, with tags and original packaging, are eligible. Items returned without first requesting a return and having a pickup arranged, or returned outside the 7-day window, will not be accepted. If you have questions about whether a specific item can be returned, please get in touch before requesting a return.

We accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5 business days.

If more than 5 business days have passed since your refund was approved and you still haven't received it, please reach out to us at support@ind2c.com.

Have a question about a return, exchange, or refund? Our Customer Support Team is happy to help.