Shipping Policy

This policy is applicable to all orders and is designed to ensure you are clearly aware of our shipping procedures. By ordering from this store, you accept the policies contained herein.

We currently ship across India to all serviceable pincodes. Serviceability for remote or restricted locations may vary; if we're unable to deliver to your area, our team will reach out to arrange an alternative or a refund.

We dispatch orders through trusted courier partners including USPS/UPS, DHL, and OSM. The carrier for your order is chosen based on your location and the items in your order to give you the most reliable delivery.

• Handling time: 1–2 business days (Monday to Friday) to process and dispatch your order.
• Transit time: 3–5 business days (Monday to Friday) once the order has shipped.
• Order cut-off: 11:00 PM (GMT+05:30) India Standard Time (Kolkata). Orders placed after cut-off begin processing the next business day.

Shipping is calculated at checkout based on your order value:

Any applicable taxes are shown at checkout before you pay.

Once your order ships, you'll receive a confirmation with tracking details by email and/or SMS. You can use the tracking number to follow your parcel's progress with the courier. Please allow up to 24 hours after dispatch for tracking to become active.

Please ensure your shipping address, pincode, and phone number are complete and correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible — we can only update the address before the order has been processed.

Couriers typically make more than one delivery attempt. If a parcel cannot be delivered — for example, due to an incorrect address, repeated failed attempts, or an unavailable recipient — it may be returned to us. In such cases, our team will contact you to arrange re-delivery (additional shipping charges may apply) or a refund in line with our Refund Policy.

If you change your mind before receiving your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, please refer to our Refund Policy.

If you find a parcel is damaged in transit, where possible please reject the parcel from the courier and get in touch with our customer service team. If the parcel has been delivered without you being present, please contact customer service and we'll advise you on the next steps.

Questions about shipping or a specific order? Our Customer Support Team is happy to help.